Content
1 module
Instructor
Leading Edge Group
Price
$70.00
Description
“We cannot solve our problems with the same level of thinking that created them” said one of the greatest scientists of all times - Albert Einstein. Lean practitioners use a number of tools and apply several strategies to solve problems on their Lean improvement projects. This course introduces the problem solving frameworks applied to healthcare services. A number of Problem Solving tools such as the Five Whys, Root Cause Analysis, Fishbone Diagram, and Brainstorming are discussed in the course.
Objectives
- Identify benefits of using Lean tools and problem solving processes
- Describe questions that can be used to form an effective problem/opportunity statement
- Identify the three steps in the root cause analysis process
- Identify the guidelines for creating cause and effect diagrams
- Explain the concept of asking five times why a problem exists to reach a conclusion about the root cause
- Identify brainstorming techniques
- Describe the steps involved in producing an affinity diagram
- Explain the SCAMPER model of brainstorming
- Use force field analysis to diagnose a situation
- Describe the elements of countermeasures
- Review the use of root cause analysis in a case study
1.
Lean Healthcare: Problem Solving in Lean Healthcare
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