Content
1 module
Course Length
2 hours
Instructor
Leading Edge Group
Description
Value Stream Mapping (VSM) is focused on directly observing and mapping the flows of work, information, customers, and resources as they occur; summarizing them visually; and then envisioning a future state with enhanced performance.
This course introduces process and value stream mapping. It focuses on how to create process maps for a variety of municipal settings. Finally, it explains how to conduct an analysis to identify opportunities for an improved future state.
Objectives
- Define what value stream mapping and process mapping are and identify examples of when each is used
- Identify the symbols in a process flow chart and define what each stands for
- Identify the key steps involved in creating a process map
- Conduct a high-level current state analysis
- Identify the key steps involved in creating a value stream map
- Identify the symbols in a value stream map and define what each stands for
1.
An Introduction to Process and Value Stream Mapping
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